Enter your review response into the box provided. It also allows them to hear your side of the story as soon as possible. Even if the hotel misses instead of hits, the general manager is quick to respond professionally and politely to the reviewer, demonstrating that management truly cares about guest feedback.
I just rolled my eyes because I knew what was coming. If I were dyslexic it would have been really upsetting.
To ensure efficiency, consider investing in review management software that centralizes your reviews and helps your organization stay on top of what customers are saying. Replying to TripAdvisor reviews can be a lot of work, especially for global hotel chains and multiple-property brands.
Naturally, guests will have extremely high expectations of everything that the hotel claims to offer. Listed prices may require a stay of a particular length or have blackout dates, qualifications or restrictions.